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Patient Resources

Your Journey with Los Webos Bespoke

From your first enquiry to full recovery, here's what to expect at every step. Our Consultant provides consultant-led care throughout your entire journey.

Step 1

Initial Enquiry

Day 1

Contact us by phone, email, or online form. Our team will gather initial information and help arrange your consultation.

  • Brief discussion of your concerns
  • Information about fees and availability
  • Appointment scheduling at St Paul's Eye Unit
  • Pre-appointment paperwork sent to you
Step 2

Your Consultation

30-45 minutes

A comprehensive examination with Our Consultant to diagnose your condition and discuss treatment options.

  • Detailed eye examination
  • Diagnostic tests as needed
  • Discussion of findings
  • Personalised treatment recommendations
  • Time for all your questions
Step 3

Pre-Operative Assessment

1-2 weeks before surgery

If surgery is planned, a thorough assessment to ensure you are fit for the procedure and to take precise measurements.

  • Eye biometry measurements
  • Ocular surface optimisation if needed
  • Lens selection discussion
  • Consent process
  • Pre-operative instructions
Step 4

Day of Surgery

2-3 hours total visit

Your procedure takes place at Spire Liverpool Hospital. Most surgeries are day cases, meaning you go home the same day.

  • Arrive and check in
  • Preparation and dilating drops
  • Short procedure (15-60 mins depending on type)
  • Brief recovery period
  • Post-operative instructions and drops
  • Arrange collection (you cannot drive)
Step 5

Post-Operative Care

Days to weeks

Follow-up appointments with Our Consultant to monitor your recovery and ensure optimal healing.

  • Day 1 post-op check (cataracts)
  • Week 1-2 review
  • Final review at 4-6 weeks
  • Additional visits if needed
  • Direct contact available for concerns
Step 6

Ongoing Support

Long-term

Your relationship with Los Webos Bespoke doesn't end after recovery. We're here for any future eye care needs.

  • Continued availability for questions
  • Annual eye health reviews if desired
  • Management of any new concerns
  • Referral back to your optician for routine care
A man and a woman sit together on a sofa, holding hands and looking at each other, with a window in the background.

You're Never Alone

Throughout your journey, Our Consultant and her team are with you every step of the way. From your first consultation to your final follow-up, you'll receive personal, attentive care tailored to your individual needs.

Many patients bring a family member or friend to appointments for support. You're welcome to do the same—we believe having someone by your side can make the experience more comfortable.

What to Bring to Your Consultation

Photo ID (driving licence or passport)
Your current glasses or contact lens prescription
List of current medications
Insurance details if applicable
Referral letter if you have one
List of questions you want to ask

The Consultant-Led Promise

At Los Webos Bespoke, Our Consultant personally manages your entire treatment journey, ensuring consultant-delivered care from your first consultation to your final discharge.

Ready to Begin Your Journey?

Take the first step towards clearer vision. Book your consultation or check your suitability online.

Book Consultation